Privacy Policy

SmartVet AI (“we,” “our,” “us”) respects your privacy. This Privacy Policy explains how we collect, use, and protect your information when you use our website, platform, and services (the “Services”). By using SmartVet AI, you agree to the terms described below.

Information We Collect

  • Account Information: Name, email address, veterinary license number (to verify eligibility), password, and payment details.
  • Practice Information: Clinic name, location, and professional role.
  • Usage Data: Device type, browser type, IP address, and interactions with our platform.
  • Case Input Data: Information you choose to enter into SmartVet AI (such as patient details, lab results, and clinical notes).

Important: Patient data refers to animal patients, not humans. SmartVet AI does not collect or store protected human health information under HIPAA.

How We Use Your Information

  • Provide, maintain, and improve SmartVet AI Services.
  • Verify veterinary licensure and eligibility.
  • Generate AI-assisted diagnostic support and client communication tools.
  • Process payments and manage subscriptions.
  • Communicate updates, support messages, and product improvements.
  • Monitor usage trends and prevent fraud or misuse.

How We Protect Your Information

  • All data is encrypted during transmission (TLS/SSL) and at rest.
  • Access is restricted to authorized personnel with a legitimate business need.
  • We regularly review security practices to protect against unauthorized access, disclosure, or misuse.

However, no system is 100% secure. By using SmartVet AI, you acknowledge that data transmission and storage always carry risk.

Sharing of Information

We do not sell or rent your personal information. We may share limited information only in these cases:

  • With service providers: Third-party vendors who support payment processing, cloud hosting, or analytics.
  • For legal reasons: If required by law, regulation, or valid legal request.
  • Business transfers: If SmartVet AI is acquired, merged, or sold, your information may be transferred as part of the transaction.

Data Retention

  • Account and billing information is retained as long as your subscription is active and for a reasonable period thereafter for legal and accounting purposes.
  • Case input data may be stored temporarily to provide Services but is not used to train external AI models without your explicit consent.
  • You may request deletion of your account and associated data by contacting us.

Your Responsibilities

  • You are solely responsible for the accuracy and appropriateness of any information you input into SmartVet AI.
  • You must ensure that no personally identifiable client information (such as owner names, phone numbers, or addresses) is entered into the system.
  • All clinical decision-making remains your professional responsibility. SmartVet AI provides decision-support tools only and does not replace your independent medical judgment.

No Liability for Clinical Outcomes

SmartVet AI is an educational and decision-support tool for licensed veterinarians. It is not a substitute for clinical expertise, training, or professional judgment.

  • We are not liable for any adverse events, misdiagnoses, or treatment outcomes related to the use of our Services.
  • By using SmartVet AI, you acknowledge and agree that you, as the veterinarian of record, retain full responsibility for all medical decisions, communications, and patient care.

Your Privacy Rights

Depending on where you live, you may have rights under data protection laws (e.g., GDPR, CCPA). These may include the right to:

  • Access, correct, or delete your information.
  • Restrict or object to certain processing activities.
  • Request data portability.

You may exercise these rights by contacting us at support@smartvetai.com.

Children’s Privacy

SmartVet AI is intended only for licensed veterinary professionals. It is not directed toward or intended for use by children under 18.

Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the “Effective Date” updated accordingly. Your continued use of the Services means you accept the updated terms.

Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at:

SmartVet AI

Email: support@smartvetai.com
Website: https://www.smartvetai.com