Terms and Conditions
Terms and Conditions
Last updated: September 8, 2025
Please read these Terms and Conditions carefully before using SmartVet AI.
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Interpretation and Definitions
Interpretation
Words with capitalized initial letters have defined meanings. The following definitions apply regardless of singular or plural form.
Definitions
For the purposes of these Terms and Conditions:
- Affiliate means an entity that controls, is controlled by, or is under common control with a party.
- Company (referred to as either “the Company,” “We,” “Us,” or “Our”) refers to SmartVet AI, 601 Country Club Drive, Ste B #136, Greenville, NC 27834.
- Service refers to the SmartVet AI website and platform accessible at https://smartvetai.com.
- Device means any device that can access the Service, such as a computer, smartphone, or tablet.
- Terms and Conditions (also referred to as “Terms”) mean this agreement between You and the Company regarding use of the Service.
- You means the individual or legal entity accessing or using the Service.
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Acknowledgment
These Terms govern your use of SmartVet AI. By accessing or using the Service, you agree to be bound by these Terms.
- You represent and warrant that you are a licensed veterinarian and at least 18 years of age. SmartVet AI is not available for use by the general public, pet owners, or anyone not holding a valid veterinary license.
- Your use of the Service is also conditioned on your acceptance of our Privacy Policy.
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AI Disclaimer and Professional Responsibility
SmartVet AI is an artificial intelligence–powered support tool designed to assist licensed veterinarians by generating differential diagnoses, interpreting diagnostic data, and providing communication support.
- Not a substitute for professional judgment: All outputs generated by SmartVet AI must be critically evaluated by the veterinarian.
- No liability for clinical outcomes: SmartVet AI does not make medical decisions. The veterinarian retains full responsibility for diagnosis, treatment, and client communication.
- By using SmartVet AI, You agree that the Company is not liable for any adverse outcomes, misdiagnoses, or treatment decisions made in reliance on AI outputs.
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Links to Other Websites
Our Service may contain links to third-party websites. We do not control or assume responsibility for third-party content, policies, or practices.
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Termination
We may suspend or terminate Your access without notice if You violate these Terms, misuse the Service, or provide false veterinary credentials.
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Limitation of Liability
To the maximum extent permitted by law:
- The Company’s liability is limited to the greater of (i) the amount paid by You for the Service in the 12 months prior to the claim, or (ii) $100 USD.
- We shall not be liable for indirect, incidental, special, or consequential damages, including but not limited to:
- loss of profits,
- loss of data,
- clinical errors, or
- reliance on AI-generated outputs.
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“AS IS” and “AS AVAILABLE” Disclaimer
The Service is provided without warranties of any kind. We do not guarantee that the Service will be error-free, uninterrupted, or meet specific results.
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Governing Law
These Terms shall be governed by the laws of the State of North Carolina, United States, without regard to conflict of law principles.
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Dispute Resolution
If You have any concerns or disputes, You agree to first attempt resolution by contacting us at support@smartvetai.com or 866-668-1844.
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Severability and Waiver
If any provision of these Terms is held unenforceable, the remainder will remain in effect. Failure to enforce any provision shall not constitute a waiver.
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Changes to These Terms
We reserve the right to modify these Terms at any time. Material changes will be communicated via the Service or by email. Continued use constitutes acceptance of the revised Terms.
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Contact Us
If you have questions about these Terms, please contact us:
- By email: support@smartvetai.com
- By phone: 866-668-1844
- By mail: SmartVet AI, 601 Country Club Drive, Ste B #136, Greenville, NC 27834